Welcome to my website

Personal Statement:

Technology Leader, Innovator & Strategist. Helping enterprise clients adopt solutions faster, achieve greater ROI, and realize measurable business success. Results-driven Principal Technical Account Manager with 10 years of experience working at the intersection of technology, customer success, and account management. Proven track record of driving product adoption, spearheading technical integrations, and ensuring post-sale customer satisfaction for Fortune 500 clients. Known for exceptional troubleshooting skills and rapid problem-solving, consistently identifying and addressing issues proactively to minimize downtime and optimize client satisfaction.

Core Competencies

• TAM & Enterprise Advocacy – act as the primary technical liaison for strategic customers, translating complex issues into actionable solutions
• Coaching & Mentorship – train and mentor junior and peer TAMs across three regions, elevating team capabilities and customer-success best practices.
• Oracle Innovation Recognition – honored as Innovative SR Technical Account Manager for two consecutive fiscal years (FY23 & FY24) for creative, results-driven solutions
• Internal-Tool Development – developed and operating a productivity app operating on OCI used by 30+ TAMs globally, cutting prep time for account-health, QBR, PRR reviews by 25 %

Key Strengths:

• Troubleshoot and resolve technical issues fast—digging to root causes and delivering fixes that stick
• Highly organized and detail-oriented that can execute complex tasks flawlessly and with minimal oversight
• Able to translate complex technical concepts into clear business value for C-level audiences
• Expert at orchestrating cross‑functional teams to deliver integrations and time‑to‑value
• Build strong relationship and collaboration between product, sales, support and sales to support innovation, increase high customer success satisfaction